Is my credit card information safe and secure when ordering ? Yes, we have a completely secure merchant account system that automatically checks your credit card number and deposits the money into our bank account without anyone ever seeing your credit card number or information.

What is your privacy policy?  Click Here Privacy Policy for our privacy policy.

How long does it take my order to get to me? You can use the map below to determine the number of days it will take for an order to get to you. 

Please note that Saturdays and Sundays are not included. 

All non defective returns must be unopened in the original packaging, refunds are contingent upon inspection of item (s) once we receive it.

Please allow 7-10 days for processing returns.

After 30 days from delivery you will be issued a store credit, minus shipping once the item are received/

The cost of shipping for non defective returns will be paid by the customer.

If you need to return an order, please read the following:

• Contact us by email for an RMA (Return Merchandise Authorization) number. Provide your name, order number, order date, what you would like to return, daytime telephone number, and reason for return. You will receive full instructions and the address where to return your product when we send you the RMA number.
• The RMA number must be on your return shipping label. If it is not, your package may be refused and sent back to you. We get samples from different companies and individuals all the time. If we accept/receive a package and it does not have an RMA number on the box, it gets set aside.
  
  
• Returns must be postmarked within 30 days of delivery date. All delivery dates are kept on file here . 
• Returns accepted and/or received after 30days will receive an exchange or in store credit only.
  

All non-defective returns for refund or credit will be charged a 20% restocking fee

Hidden Cameras/ Nanny Cams - All our hidden nanny cameras are special order items and are NOT subject to cancellations or returns. Due to the nature of this product line, returns for hidden nanny cameras will only be accepted if the camera has a manufacturers defect, or if it is damaged upon shipment to the customer. In which case the product will be repaired or replaced, and shipped back to the customer. All returns must be authorized before product(s) are returned. All products must be returned in the original packaging.

The cost of shipping for returns will be paid by the customer, except if item/s are determined defective the shipping will be paid by us. (a credit will be issued to your credit card or pay-pal account)

For your protection we recommend that they be shipped with tracking information and insurance*. If it is sent by postal service, use delivery confirmation and insure the package. If going by UPS you can use regular ground service. Insurance is not needed unless the shipment exceeds $100 in value.

What is your Defective Merchandise Return Policy ? On most products, we will accept returns of defective product for replacement for up to 30 days after the date of the invoice. If a product has a longer warranty period, it will be indicated in the product description on our web site.

All returns require a return authorization number (contact us for an RMA #).

The cost to ship the product back will be paid by the customer. For your protection we recommend that they be shipped with tracking information and insurance*. If it is sent by postal service, use delivery confirmation and insure the package. If going by UPS you can use regular ground service. Insurance is not needed unless the shipment exceeds $100 in value.

The cost to ship the replacement product(s) back to you will be paid by us. Please test the product (s) before returning to us.

Many items shipped back to us as defective work fine; some after doing something as simple as putting in new batteries.

If an item is returned to us and found to be working the customer will have to pay return shipping charges. Also the item must not show signs of abuse or misuse and all parts and accessories must be included.

What is your Address Policy? It is very important that you supply a complete and accurate address for orders. UPS charges us a $10.00 fee for an incomplete or wrong address shipped by ground and a $10.00 fee for an incomplete or wrong address shipped by air, therefore these charges will be billed to you. If you are assessed a fee it will be charged to your credit card and we will e-mail you a copy for your records.

How can I contact customer service? Click this link for contact information,   Customer Service  with your questions, comments, or concerns. Emails will be handled within 2 business days.

Do any of your products have special restrictions?   Yes, We can not ship orders of pepper spray, stun guns or stun batons outside the United States. We do not ship pepper spray or the  by any overnight service or by priority mail. 

Please Check Pepper Spray and Stun Gun Laws Before Placing your Order