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FAQ's
Our number one priority is customer service and customer satisfaction.
We offer a 100% customer satisfaction guarantee.
Is my credit card information safe and secure when ordering ? Yes, we have a completely secure merchant account system that automatically checks your credit card number and deposits the money into our bank account without anyone ever seeing your credit card number or information.
What is your privacy policy? Click Here Privacy Policy for our privacy policy.
How long does it take my order to get to me?
Up to 6 business days depending on the shipping method chosen
Example: if you order on a Saturday and you live in Texas, the map shows 3 days, this does not mean your package will be to you on the following Monday . The way to calculate the time when you will receive your package is as follows. Monday is the next business day after your Saturday order, your order will be processed on Monday and will ship on Monday. You will receive your order on Thursday. If you have questions please send Customer Service
an email or give our office a call 513-258-2897
Do you have a minimum order requirement? No, however, our suppliers have a $25 fee for orders under $100.
This is waived for all of our customers.
Please note that Saturdays, Sundays, or Holidays are not included in any shipping time estimate.
What are your handling and shipping fees? NO handling fees, shipping fees are calculated at check out.
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| What is your Exchange and
Return Policy? (see below)
Exchanges: We
will happily exchange any of our products that you purchase for any
reason. However, if you are exchanging a product due to wrong
product ordered, wrong size, wrong color, wrong type, etc., or
because you are not satisfied with the product, you will be charged
our standard shipping cost for UPS Ground to have the exchanged
product shipped back to you (if you wish to have upgraded shipping,
we can do so, however, you will be charged for that upgraded
shipping cost. If a product is being exchanged due to a
manufacturers defect, we will exchange that product for you and you
will NOT be charged for shipping it back to you. |
| By submitting your credit card information or Pay Pal payment you agree to make payment in full. Additionally, you agree that you have reviewed and understand our policies. |
What is your Exchange and Return Policy?
Exchanges: We will happily exchange any of our products that you purchase for any reason. However, if you are exchanging a product due to wrong product ordered, wrong size, wrong color, wrong type, etc., or because you are not satisfied with the product, you will be charged our standard shipping cost for UPS Ground to have the exchanged product shipped back to you (if you wish to have upgraded shipping, we can do so, however, you will be charged for that upgraded shipping cost. If a product is being exchanged due to a manufacturers defect, we will exchange that product for you and you will NOT be charged for shipping it back to you via UPS ground.
Return Policy: - We offer a 90-day (from the date of delivery ) money back guarantee on our self defense items. If you are not fully satisfied, you may return your order within 90 days of receipt. We only ask that you follow our guidelines when doing so. We do not pay for return shipping.
All *non defective returns must be unopened in the original packaging, refunds are contingent upon inspection of item (s) once we receive it.
* TASER PRODUCTS, Pepper Spray, and Hidden Cameras can not be returned if opened, only exchanged if we sent you the incorrect model or color.
Please allow 7-10 days for processing returns.
After 90 days from delivery you will be issued a store credit, minus shipping once the item are received/
The cost of shipping for non defective returns will be paid by the customer.
If you need to return an order, please read the following:
- Contact us by email for an RMA (Return Merchandise Authorization) number. Provide your name, order number, order date, what you would like to return, daytime telephone number, and reason for return. You will receive full instructions and the address where to return your product when we send you the RMA number.
- The RMA number must be on your return shipping label. If it is not, your package may be refused and sent back to you. We get samples from different companies and individuals all the time. If we accept/receive a package and it does not have an RMA number on the box, it gets set aside.
- Returns must be postmarked within 90 days of delivery date. All delivery dates are kept on file here .
- Returns accepted and/or received after 90days will receive an exchange or in store credit only.
All non-defective returns for refund or credit will be charged a 20% restocking fee.
IMPORTANT - The product(s) must be returned in resalable condition with all original un opened packaging, accessories and accompanying literature. If we receive your product without the accompanying accessories and documentation, you will not get a refund or in store credit. If you lost something that goes with your order, you can not return it.
The cost of shipping for returns will be paid by the customer.
For your protection we recommend that they be shipped with tracking information and insurance*. If it is sent by postal service, use delivery confirmation and insure the package. If going by UPS you can use regular ground service. Insurance is not needed unless the shipment exceeds $100 in value.
What is your Defective Merchandise Return Policy ?
On most products, we will accept returns of defective product for replacement for up to 90 days after the date of the invoice. If a product has a longer warranty period, it will be indicated in the product description on our web site.
All returns require a return authorization number (contact us for an RMA #).
The cost to ship the product back will be paid by the customer. For your protection we recommend that they be shipped with tracking information and insurance*. If it is sent by postal service, use delivery confirmation and insure the package. If going by UPS you can use regular ground service. Insurance is not needed unless the shipment exceeds $100 in value.
The cost to ship the replacement product(s) back to you will be paid by us. Please test the product (s) before returning to us.
Many items shipped back to us as defective work fine; some after doing something as simple as putting in new batteries.
If an item is returned to us and found to be working the customer will have to pay return shipping charges. Also the item must not show signs of abuse or misuse and all parts and accessories must be included.
What is your Address Policy? It is very important that 2dsecurity.com has a complete and accurate address for orders. UPS charges us a $20.00 fee for an incomplete or wrong address shipped by ground and a $20.00 fee for an incomplete or wrong address shipped by air, therefore these charges will be billed to you. If you are assessed a fee it will be charged to your credit card and we will e-mail you a copy for your records.
Payment Policy Agreement
Making Purchases If you wish to make purchases of products or services described on 2dsecurity.com, you will be asked by to supply certain information, including but not limited to credit card or other payment information. You agree that all information that you provide here will be accurate, complete and current. You agree to pay all charges incurred by users of your account and credit card or other payment mechanism at the prices in effect when such charges are incurred. Moreover, you agree to review and to comply with the terms and conditions of any specific agreement that you enter into with 2Dventures Inc. in connection with the purchase of any product or service, provided by 2dsecurity.com.
Hidden Cameras/ Nanny Cams -
All our hidden nanny cameras are special order items and are NOT
subject to cancellations or returns. Due to the nature of this product line,
returns for hidden nanny cameras will only be accepted if the camera has a
manufacturers defect, or if it is damaged upon shipment to the customer. In
which case the product will be repaired or replaced, and shipped back to the
customer. All returns must be authorized before product(s) are returned. All
products must be returned in the original packaging.
IMPORTANT - The product(s) must
be returned in
resalable condition with all original packaging,
accessories and accompanying literature. If we receive your
product without the accompanying accessories and documentation,
you will not get a refund or in store credit. If you lost
something that goes with your order, you can not return it.
The cost of shipping for returns will be paid by the customer,
except if item/s are determined defective the shipping will be
paid by us. (a credit will be issued to your credit card or
pay-pal account)
For your
protection we recommend that they be shipped with tracking
information and insurance*. If it is sent by postal service, use
delivery confirmation and insure the package. If going by UPS
you can use regular ground service. Insurance is not needed
unless the shipment exceeds $100 in value.
What is your Defective
Merchandise Return Policy ? On most products, we will
accept returns of defective product for replacement for up to 90
days after the date of the invoice. If a product has a longer
warranty period, it will be indicated in the product description
on our web site.
The exception to
this policy is for TASER products, TASER International will take
care of all defective TASER products. TASER return information
can be found here:
http://taser.com/support/Pages/RMAannouncements.aspx
All returns require a return authorization number (contact us for an RMA
#).
The cost to ship the product back will be paid by the customer. For
your protection we recommend that they be shipped with tracking information and
insurance*. If it is sent by postal service, use delivery confirmation and
insure the package. If going by UPS you can use regular ground service.
Insurance is not needed unless the shipment exceeds $100 in value.
The cost to ship the replacement product(s) back to you will be paid by us.
Please test the product (s) before returning to us.
Many items shipped back to us as defective work fine; some after doing
something as simple as putting in new batteries.
If an item is returned to us and found to be working the customer will have
to pay return shipping charges. Also the item must not show signs of abuse or
misuse and all parts and accessories must be included.
What
is your Address Policy?
It is very important that you
supply a complete and accurate address for orders. UPS charges
us a $10.00 fee for an incomplete or wrong address shipped by
ground and a $10.00 fee for an incomplete or wrong address
shipped by air, therefore these charges will be billed to you.
If you are assessed a fee it will be charged to your credit card
and we will e-mail you a copy for your records.
Payment Policy Agreement
Making Purchases
If you wish to make purchases of products or services described on
2dsecurity.com, you will be asked by to supply certain information,
including but not limited to credit card or other payment
information. You agree that all information that you provide here
will be accurate, complete and current. You agree to pay all charges
incurred by users of your account and credit card or other payment
mechanism at the prices in effect when such charges are incurred.
Moreover, you agree to review and to comply with the terms and
conditions of any specific agreement that you enter into with
2Dventures Inc. in connection with the purchase of any product or
service, provided by 2dsecurity.com.
How can I contact customer service? Click
this link for contact information, Customer
Service with
your questions, comments, or concerns. Emails will be handled
within 2 business days.
Do any of
your products have special restrictions?
Yes, We can not ship orders of pepper spray, stun guns or stun
batons outside the United States. We do not ship pepper spray or
the by any overnight service or by priority mail.
Data Legal Statement
The
data that you provide during this
transaction will only be used for
the purpose of recording your
payment or to contact you regarding
your payment. We shall abide by the
principles of the Data Protection
Act 1998 and ensure that the data is
not used for any other purposes. The
information will not be disclosed to
a third party.
Secure Internet Transactions by Security Metrics
Your credit information is encrypted as it is
entered into the order form during the checkout
process and arrives encrypted in our secure server.
Encrypted means to alter (a file, for example) using
a secret code so as to be unintelligible to
unauthorized parties. When your order is processed
in our offices your credit information is
descrambled. There is never a moment when your
credit information is available or visible to the
outside world. You are protected 100%. Our servers
are certified and SSL (Secured Socket Layer)
registered. So in the event of a malicious attack on
our server, both your information and ours are
protected. To enhance this security even further we
have also issued user level passwords to our staff
and only the sales staff has the ability and the
authority to enter our network system of computers
to process orders. There is even more protection
offered by your Credit Card company. Most major
credit card issuers provide protection against fraud
and protect you, the consumer, from unauthorized
charges to your credit card account. These added
levels of security give you the peace of mind that
your credit information is handled carefully and by
authorized personnel of 2Dventures Inc. and
2dsecurity.com only.
Product Liability Statement
Our products are designed for personal security and
defense by individuals at or over the age of 18 at time of purchase.
None of out products are designed nor manufactured as a product for
lethal purposes. Our products are expressly prohibited to be used
for unlawful purposes.
By purchasing our products you agree that in no
event shall 2dventurs Inc. or 2dsecurity.com be liable for any
direct, indirect, punitive, incidental, special consequential
damages whatsoever arising out of or connected with the use or
misuse of our products. Please Check
Pepper Spray and
Stun Gun Laws Before Placing your Order
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